Did not live up to previous reviews

Verified

Unfortunately, things did not go right for Sakeenah Tours from the get go. The seminar held in London was very disorganised. No one had bothered to check if all the equipment was setup and working c...

Unfortunately, things did not go right for Sakeenah Tours from the get go. The seminar held in London was very disorganised. No one had bothered to check if all the equipment was setup and working correctly. We had sound and projection issues. Our visas and passports didn’t arrive until literally a couple of days before travel. We were not met at the airport in Jeddah as promised and had extreme difficulty finding our own way to where we were suppose to be staying. We were not given the name of the hotel or address in Azzizya, it was quicker to fly from Manchester to Jeddah via Saudi Airlines than it was to get from Jeddah to Aziziya. The hotel we stayed in was suppose to be a ten minute walk to Mina but wasn’t. We did not even have the basics such as toilet paper or towels or even coffee and sugar in the main canteen in the hotel in Aziziya. In Mina our group organisers did not send anyone ahead of us to organise the tent and when we arrived very late all our group was scattered around and had to share a tent with a group we did not know and we did not have enough beds. In short a lot of people were disappointed with the lack of service provided and meetings were held to air peoples grievances and to calm peoples anger towards the company. The common grievance being lack of communication and not providing the 5 star service they were promised and why people were charged differently for the same package. My husband and I made a decision to make the most of our experience and not let anything spoil the true purpose of our life long journey. Therefore, unless it was absolutely necessary to be with the group we did our own thing. Although some things were out of their control, however, they failed in providing the Hujaaj with good service. They lacked organisation which is a shame as in the previous years they were given very good reviews.