A cookie is a small file of letters and numbers that is placed on the browser of your computer, tablet or mobile device by us. This information is then sent back to our systems and recorded as you move around our website. Cookies are unique to the browser that you are using, so if you use both a mobile and computer to access our site, different data will be collected for each. There are both session cookies and persistent cookies. Session cookies exist only for the length of time that you visit our site and are deleted once you close your browser, whereas persistent cookies remain stored on your browser ready for use the next time you visit our website. Like most sites, we use a combination of both.
The following are the types of cookies that our website uses:
Technical cookies: These are required for the operation of our website. They include, for example, cookies that enable you carry out searches, log into secure areas of our website and make payments.
Analytical/performance cookies: These allow us to gain an insight into how visitors use our website, so we can improve it. We are able to count the number of visitors and review which pages they visit. We also use these cookies to monitor which marketing activities are generating traffic to our website. One of the analytics tools that our website uses is Google Analytics, to learn more about Google Analytics, you can visit www.google.com/policies/privacy/partners.
Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or the destination that you last searched for).
Targeting /Third Party cookies: These cookies may be used by us, social networking sites, other third-party suppliers and/or advertisers to record your visits to our website and enable interaction with you once you have left our website. The information obtained is used to personalise any adverts that you see for our products, whether they appear on our website or on third party websites.
We use these cookies in the following ways:
Searches and preferences: Cookies enable our search panel to remember any information you have inputted, so if you come back to have another look for a similar Hajj package on the same device, you won’t have to fill everything in again. If you select a Hajj package but then leave our website and come back later to book, we will have stored the Hajj package using cookies so you shouldn’t have to search for it again. Similarly if you save any deals into our online scrapbook, they will be waiting for you if you want to have another look.
If you would like to learn more about cookies and how to manage and delete them, you can visit the help section of your browser. Here, you should be able to control which cookies you accept and reject or you can ask to be notified when a cookie is set.
Please note that if you choose not to accept certain technical or functional cookies, you may not be able to book using our site or use all of its features. We may change this cookie statement at some point in the future, so check back to ensure you are up to date. If you have any questions or comments about this cookie statement, don’t hesitate to contact us at email@example.com
When you book a hajj package with us, you will be required to provide us with certain information, including your name, address, e-mail address and phone number and payment information. If you fill in a booking form but don’t actually complete the booking, you will still be providing us with this information.
If you get in touch with our customer service team, whether by phone, e-mail or otherwise, you will be asked to provide us with information. This is likely to include your name, address, e-mail address and phone number.
There are also other instances when you’ll provide us with information, for example if you register to use our website, enter one of our competitions or complete a survey.
If you are travelling with others or booking a hajj package for someone else, you will need to give us personal information about them when making the booking, for example their name and age. It is your responsibility to ensure that anyone who you have provided personal information about is aware that you have done so and accept how we use and process their information.
When you visit our Website, even if you don’t make a booking, we will automatically collect certain information such as your IP address, the date and time you accessed the Website, the hardware, software or internet browser you use and information about your visit, including pages you viewed and interaction information.
If you are using a mobile device, we may collect data that identifies your mobile device, location details and any specific settings.
We may also receive information about you from other sources, such as business partners, affiliates and other independent third parties such as search engines or social media sites. We may combine this data with other information provided by you. We work closely with these parties and we will notify you when we receive information about you from them and the purposes for which we intend to use that information.
Once we have collected the information about you, it will be used for varying purposes. Your personal data could be used in the following ways: Bookings: Put simply, we will use your personal data to provide to you the services that we sell, which may include flights, hotels, transport, insurance and other ancillary products. We need certain information about you, so we can fulfil our obligations contained in the contract that you enter into with us when you make a booking.
User Accounts: The information that you provide when you set up an account on our website allows us to provide you with services including the ability to manage your bookings, personal settings and access to special offers.
To communicate with you in relation to your Hajj package: We may get in touch with you using the contact information you have previously shared with us, to communicate with you in relation to your Hajj package and to provide you with information relevant to your Hajj package. For example, helpful information about the destination to which you are travelling, security alerts, administrative messages about your Hajj package and emails to remind you to fill in your Hajj Checklist.
Customer Services: You are free to contact us about our services at any time, whether this is a general query, a question about your booking or to report a problem on our website. This can be done through the Manage Your Booking system on our Website, by telephone or via social media. We will use the information that you have provided to help us answer any questions and respond to your query (along with any future queries that you may have). If you contact us by telephone, your call may be recorded for quality control and training purposes. Recordings are kept for a limited amount of time and automatically deleted, unless we have a legitimate interest to keep such recording for a longer period.
Personalisation: We may use the data you provide us with to enable us to show you the products and services we think you will like on our website and communicate these with you, such as the recommended deals and special offers we put to you. Marketing: Where you place an order with us and you have not opted out (or in any other case, if you have opted in), we may contact you with information about other goods and services that we offer that are similar to those that you have already purchased or enquired about and we think may interest you based on your personal information.
Corporate transaction: We may use your data in connection with a corporate transaction such as the sale of a subsidiary or a division, merger, consolidation or asset sale.
Promotional Activities: If you participate in our promotions (such as surveys or competitions) we will use the information you provide to administer these activities. Improving our services: Sometimes we may use your data to help us improve the quality and functionality of the services that we offer. This includes troubleshooting, data analysis, testing, research and for statistical and survey purposes, all of which helps us to provide the best service that we can.
Security: We may use your data as part of our efforts to keep our site (and the information you provide to us) safe and secure, such as to help with fraud investigations or data protection regulation.
Fraudulent Claims: We may use your personal data in order to detect or defend any claims we believe to be potentially fraudulent.
When we process your information in one (or more) of these ways, we will be relying on one of the following legal bases:
Performance of a contract: We may need to use your information to fulfil our obligations in a contract that you have with us. If you make an online booking on our Website, we will use the information that you provide us with when making the booking to complete and administer the reservations with the relevant third party suppliers. Consent: You will be asked to consent to us providing you with marketing information and if you give us this consent, we will rely on this when contacting you. You may withdraw this consent at anytime by contacting us using the details at the end of this policy.
Legitimate interests: We may use your information for our own legitimate interests, so to provide you with the best suitable content on our Website, to improve and promote our services and for certain administrative and legal purposes.
Any information that you provide to us in the above ways is stored on our secure servers and all payment transactions are encrypted. Only authorised personnel are permitted to access personal data in the course of their work. Whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely secure and you provide your information at your own risk.
We will only retain your information for a reasonable period of time or for so long as either you or legislation permits.
When your credit card details are required as part of the booking process we store the last 4 digits and an authorisation token. In the case of some low cost airlines, we will use the payment details you provide to purchase the flight seats on your behalf and you agree that we can use the payment details you provide to do so.
In certain circumstances we do share the information you provide to us with parties outside of Hujjaj.co. The third parties who we might share your data with include:
Referring websites: If you were referred to our Website via another webpage, we may share some information about you with that referring website so that they can contact you directly about their products and services, this includes Google Analytics.
Third party service providers: This includes anyone who provides services or functions on our behalf, including credit card processing, business analytics, advertising and customer service. We use these service providers to process your data on our behalf, this may be to send our marketing material or to collate information that can be analysed to improve our service. They have access to and may collect information only as needed to perform their functions and are not permitted to share or use information for any other purpose.
Payment Providers and other financial institutions: If you request a chargeback for your booking, it may be necessary for us to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This may include a copy of your booking confirmation or the IP address that was used to make your reservation.
Law enforcement authorities: We will disclose personal data insofar as it is required by law or when we believe it is necessary for the prevention, detection or prosecution of criminal acts, including for fraud, immigration, customs, security or anti-terrorism purposes.
Business Partners: We may share your data with our business partners with whom we offer joint products and services, this may include other travel agents, credit brokers and lenders, and advertising networks.We do this in order to maximise the services that we provide to you and so they may contact you directly about their products and services that may interest you.
Please note that whilst we employ strict procedures and security features to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage, we do not control the privacy practices of these third parties and we would encourage you to review their own privacy policies where appropriate.
You have the following rights in relation to the personal data that we hold about you:
You may request a copy of the information we are keeping about you by submitting a Data Subject Access Request to us at the below address: Hujjaj Media Ltd, 1176-1178 Coventy Road, Birmingham, B25 8DA, UK.
You may ask that we correct any inaccuracies in the data, ask us to transfer it to another party or transfer it to another party yourself.You can ask us not to process your personal data for marketing purposes at any time by sending a request to the below address or clicking ‘unsubscribe’ on any of the emails that we send to you. We will inform you (before collecting your data) if we intend to use your data for marketing purposes or if we intend to disclose your information to any third party for such purposes and you will have to opt-in by checking a box in order for us to do this.
You have the right to request that we delete all personal data that we hold about you. If there is no other reason beside you providing your consent for us to hold your data, we will delete it upon receiving your request.
If you would like to exercise any of your above rights please contact us at firstname.lastname@example.org, writing ‘Request regarding personal information’ in the subject line. We will handle any requests we receive in accordance with UK Data Protection Legislation.
You are only allowed to book through our Website if you are over 18 years of age. We only process information about children with the consent of the parents or legal guardians.
Hujjaj Media Ltd controls the processing of data over its websites and app – in legal terms, this means that Hujjaj Media Ltd is the Data Controller for the purposes of UK Data Protection legislation. Taiyab Raja is our appointed Data Protection Officer, and he makes sure that the business is complying with UK Data Protection legislation.
Post: Should be sent for the attention of the Data Protection Officer to: Hujjaj Media Ltd Unit A, 1176 - 1178 Coventry Road, Birmingham, B25 8DA, England.