Complaints Icon

Complaints

Regarding your Hajj journey

Sadly for budding hujjaj, the Hajj industry is litered with charlatans and outright scam artists. These people look to take advantage of those who might struggle to pay the high Hajj prices and become allured by artificially low prices of scammers.

Before booking any Hajj package, always look for:

Complaints Icon

Even by following this advice, there’s still a chance that you may fall victim to being missold on a Hajj package. However, you do reduce the possibility of it by being more diligent.

Keep in mind, there are things that are legitimately out of Hajj providers control:

  • Timings and quality of all government allocated transport
  • How long it takes to leave the Hajj terminal in Jeddah airport
  • Wait times in and around Mina, Arafat, Muzdalifah and the Jamarat
  • Travel times due to traffic

Examples of what you should lodge a complaint about include:

  • Being sold on a 5* hotel but getting 4* or below
  • Being sold a direct flight, only for it to be indirect
  • State of hygiene and service in higher-rated hotels
  • Note: Lower rated hotels in Saudi are notorious for horrible hygiene and service standards, especially in Madinah.
Submit Complaint Icon

To submit a complaint about any Hajj company or hotel, simply email us the following details:

  • Your name
  • Your mobile number
  • Name of the company involved
  • Brief outline of the issue/complaint

Once you submit a complaint, we'll get back to you within 5 working days, advising you on what your next steps might be.

complaints@hujjaj.co