Complaints
Regarding your Hajj journey
Sadly for budding hujjaj, the Hajj industry is litered with charlatans and outright scam artists. These people look to take advantage of those who might struggle to pay the high Hajj prices and become allured by artificially low prices of scammers.
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ATOL protection
The company providing the Hajj tour has to be ATOL protected by law. This means that in the case the company goes bankrupt, you’re not left stranded.
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Ministry of Hajj approval
The Ministry of Hajj and Umra in Saudi Arabia is the governing body for all Hajj providers worldwide.
If the Hajj company you’re going with is not listed with them, it may be an indication of uncertainty.
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Reviews & Reputation
Ask around locally and go online to see what kind of reviews the company have on Facebook and Google.
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Advice
We’re here to help you avoid the scammers and bad players. If you’re unsure about any Hajj provider, you can simply ask us (salaam@hujjaj.co)
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Company Trading History
Look for the company registration number and check how long the company has been trading for.
A company that has only traded for 1-2 years or less may be a cause for concern.
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Hajj Offer Confirmation
Get it in writing what the Hajj company has agreed to provide and have them sign off on it.
Keep in mind, a lot of these companies book flights and accommodation closer to the Hajj period than others, yet still sell on the assumption they would get what they intended to.
Even by following this advice, there’s still a chance that you may fall victim to being missold on a Hajj package. However, you do reduce the possibility of it by being more diligent.
Keep in mind, there are things that are legitimately out of Hajj providers control:
- Timings and quality of all government allocated transport
- How long it takes to leave the Hajj terminal in Jeddah airport
- Wait times in and around Mina, Arafat, Muzdalifah and the Jamarat
- Travel times due to traffic
Examples of what you should lodge a complaint about include:
- Being sold on a 5* hotel but getting 4* or below
- Being sold a direct flight, only for it to be indirect
- State of hygiene and service in higher-rated hotels Note: Lower rated hotels in Saudi are notorious for horrible hygiene and service standards, especially in Madinah.
To submit a complaint about any Hajj company or hotel, simply email us the following details:
- Your name
- Your mobile number
- Name of the company involved
- Brief outline of the issue/complaint
Once you submit a complaint, we'll get back to you within 5 working days, advising you on what your next steps might be.
complaints@hujjaj.co